Why can’t I access the employee portal?

If you see the message “No valid account found. Please contact IT or security team to resolve this issue.” when opening the employee portal, your account does not meet one or more of the access requirements for the portal.

Employee portal access requirements

You can access the employee portal only if your identity meets all three of these conditions:

1. Active

2. Managed

3. On an internal domain

If any one of these conditions is not met, the portal shows the error message instead of signing you in.

What to check

1. Confirm your account is active. If your account is inactive, you cannot use the employee portal.

2. Confirm your account is managed. If your identity is not marked as managed, employee portal access is blocked.

3. Check your email domain. Employee portal access requires an internal company domain. If you are signing in with an address outside your organization’s internal domain, the portal will not recognize the account as valid for employee access.

4. Use your tenant-specific portal URL. The employee portal should open on your organization’s tenant domain, not the default api.employee-access.com domain. For example, Brunelcare uses brunelcare.employee-access.com.

What to do next

If you still cannot sign in after checking these requirements, contact your IT or security team and ask them to verify your account status, managed status, internal domain, and the employee portal URL you are using.

If you need help understanding how identity status and access control work in Ploy, see Understanding Ploy Permissions and Roles.