Communication

Updating your Microsoft Teams channel integration

Upload the updated Ploy app manifest to the Microsoft Teams admin center when a new version is released. This replaces the existing app version for your organization so employees continue receiving surveys, alerts, and approval requests via Teams.

This guide covers updating an existing Teams integration. If you are setting up Teams for the first time, see Set up Microsoft Teams notifications.

Prerequisites

  • Microsoft Teams admin access — You must have permissions to manage apps in your organization’s Teams app catalog

  • An existing Ploy Teams connection — The integration must already be configured in Ploy

Step 1: Download the updated manifest from Ploy

  1. Go to Integrations in your Ploy dashboard

  2. Select Channel, then choose Teams

  3. Click Configure

  4. Click Next

  5. Click Download manifest to save the updated zip file

Step 2: Upload the new version in the Teams admin center

  1. Navigate to the Microsoft Teams admin center

  2. Find the Ploy app in the app list

  3. Click Upload file under New version

  4. Select the manifest zip file you downloaded from Ploy and upload it

Microsoft Teams admin center showing the Ploy app with New version and Upload file options visible

Step 3: Make the app available to everyone

After the upload completes, set the app availability so the update applies across your organization:

  1. Under Available to, select Everyone (org-wide default)

Step 4: Wait for propagation

It takes a short time for Teams to propagate the updated app across your tenant. Once propagation is complete, the new version is active and Ploy will continue sending messages via Teams.

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