Aircall
Connect Aircall to Ploy to manage user access and sync call center team data.
Prerequisites
An Aircall account with admin access
Access to the Aircall Dashboard
Generate API Credentials in Aircall
Log in to your Aircall Dashboard
Navigate to Settings (gear icon in the left sidebar)
Scroll down to the API Keys section
Click Add a new API key
Give the key a descriptive name (e.g. "Ploy Integration")
Aircall will generate two values:
API ID — your public identifier
API Token — your secret key
The API Token is only displayed once when you create the key. Copy it immediately and store it securely. If you lose it, you'll need to create a new API key.
Connect in Ploy
In Ploy, go to Integrations and click Add Integration
Select Aircall
Enter your API ID in the first field
Enter your API Token in the second field
Click Test Connection to verify the credentials work
Click Save to complete the setup
Troubleshooting
"Invalid API credentials" — Double-check you've entered the API ID and API Token in the correct fields. The API ID is the shorter public value, the API Token is the longer secret.
"Failed to connect" — Ensure your Aircall account is active and the API key hasn't been revoked. You can check active keys in Aircall Settings > API Keys.